Returns Policy
Effective date: 5/1/2026
How we make and ship our gear
Every New EveryDay item is made to order. When you place an order, our print partner prints and finishes the garment specifically for you, then ships it from the production facility closest to your address.
Because each piece is custom-printed for you, our return policy works differently than a typical retail catalog. Please read this policy carefully before ordering — and reach out at neweverydayinc@gmail.com if anything is unclear.
All sales are final
Because we don't carry pre-printed inventory, we don't accept returns or exchanges for the following:
- Change of mind / no longer wanted
- Wrong size ordered (please use the size guide on the product page before ordering)
- Wrong color ordered
- Item didn't fit the way you expected
- Item arrived later than you hoped (within posted shipping windows)
We know this is stricter than a department store would offer. The trade-off is that we never destroy unsold inventory and we keep prices honest by not building a returns budget into every garment.
When we will replace or refund — defects, errors, and damage
We will replace or refund — at no cost to you — if any of the following happens within 30 days of delivery:
- Manufacturing defect — bad print, peeling vinyl, loose stitching, holes, ink misregistration, garment defect from the manufacturer.
- Wrong item shipped — you received a different product, color, or size than what you ordered.
- Damaged in transit — package or item arrived visibly damaged.
To start a claim, email neweverydayinc@gmail.com within 30 days of delivery with:
- Your order number (in your confirmation email).
- Photos of the issue:
- The whole garment laid flat
- A close-up of the defect or damage
- The shipping label / packaging if the package was damaged - A short description of what's wrong.
We'll respond within 2 business days. If your claim qualifies, you'll get either a free reprint shipped to you or a full refund to your original payment method — your choice. You won't need to ship the original item back in most cases.
Sizing — please use the size guide
Each product page has a size guide with chest, length, and (where relevant) sleeve measurements. Because we can't accept change-of-size returns, please measure a garment you already love and compare to the guide before ordering. If you're between sizes, our default recommendation is to size up — but it's worth checking the guide.
If you're not sure, email us at neweverydayinc@gmail.com before you order and we'll help.
Lost packages
If your tracking shows delivered but you didn't receive the package:
- Check with neighbors and your building's mailroom / front desk.
- Wait 2 business days — carriers occasionally mark packages delivered before they actually arrive.
- If it still hasn't shown up, email us at neweverydayinc@gmail.com with your order number. We'll open an investigation with the carrier and, if the package is confirmed lost, ship a free replacement.
If tracking has not updated for 10+ business days from your ship date, also email us — we'll investigate.
Cancellations
Once an order is placed, it enters production quickly (often within hours). To cancel:
- Within 2 hours of placing the order: email neweverydayinc@gmail.com immediately. If production hasn't started, we'll cancel and refund in full.
- After 2 hours: we usually can't cancel because the item is already being printed. The order will ship as placed.
Refund timing
Approved refunds are issued to your original payment method. Once we issue the refund:
- Credit / debit cards: typically 5–10 business days to appear on your statement.
- PayPal / Apple Pay / Shop Pay: typically 1–3 business days.
Bank processing times are outside our control.
International orders
Customers outside the US:
- Customs duties, import VAT, and brokerage fees are your responsibility and are not refunded if a package is refused at customs or returned to sender for non-payment of duties.
- Defect / damage / wrong-item claims work the same as for US orders (see above).
What this policy doesn't cover
- Wear and tear from normal use.
- Damage from improper care (e.g., washing on hot, tumble-drying high heat, ironing directly on prints). Care instructions are on the inside-neck label and on each product page.
- Items purchased through unauthorized resellers.
Questions
We're a small team and we read every email.
Email: neweverydayinc@gmail.com
This policy may be updated as we grow. The "Effective date" above will reflect the most recent revision. For material changes we'll notify you by email or post a prominent notice on our site.";